Privacy Policy & Cookies
Wicked Costumes
Privacy Policy
This is the Privacy Policy of Wicked Costumes Limited. This explains how we use and protect any information that you give us. It is a requirement that we have this Policy in order to comply with current Data Protection Law.
Wicked Costumes Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that is will only be used in line with this Privacy Policy. This policy is effective from 25 May 2018.
This Privacy Policy sets out the basis in which any personal data we collect from or about you, as a result of your use of our website (www.wickedcostumes.co.uk) or when you contact us in person, by telephone, email or post will be processed by us.
This Policy only applies to our use of Personal Data about Data Subjects, which includes personal data relating to our customers and prospective customers who are sole traders, non-limited partnerships and corporate contacts at limited companies.
We will be the data controller of your personal data which you provide, or which is collected by our website or via telephone, email or post. This means we will be responsible for how the data you provide us will be held and used. We are, therefore, required to notify you of the information contained in this policy. It is important that you read this policy so you are aware of how and why we are using the information you provide and how we will treat it.
You can contact us regarding this Policy in the “Contact Us” section, by phone (01294 273118) or email (enquiries@wickedcostumes.co.uk).
What personal information we collect
We will collect many types of personal information from you when you use our website and when you contact us in person, via the phone, post and/or email. Further details on how we will collect and use this data are set out below.
We will only use your personal information for the purposes for which we collect it, unless we consider that it needs to be used for another reason. This reason will be in line with the original purpose. If we find we need to use your personal information for any reason that is not in line with the original purpose, we will notify you and explain the basis in which we have decided we need to do this.
When you complete our “Contact Us” form
When you complete this form we will need to collect the following:
Title
Forename
Surname
Telephone
Email
Your Enquiry
We collect these details in order to decide whether you would be a suitable candidate to open an account with Wicked Costumes Limited. If you are successful, you will then be contacted via the email address provided with a Trade Application Form. If you do not provide us with the information needed, we will be unable to proceed with your enquiry or provide you with a Trade Application Form.
When you complete our “New Trade Account Registration” form
When you complete this form we will need to collect the following:
Contact Name
Company Name
Email Address
Address
Postcode
Telephone
Fax
We collect these details in order to decide whether you would be a suitable candidate to open an account with Wicked Costumes Limited. If you are successful, you will then be contacted via the email address provided with a Trade Application Form. If you do not provide us with the information needed, we will be unable to proceed with your enquiry or provide you with a Trade Application Form.
When you complete our “Trade Application Form”
In order for a Trade Account to be opened with us, we require all potential customers to fill in a Trade Application Form. We will collect the following details:
Full Trading/Entity Name
Trading Entity
Years Established
Number of Employees
VAT Registration Number (if applicable)
Company Registration Number
Main Trading Office Address
Registered Office (if different)
Nature of Business
Main Telephone Number
Main Fax Number
Website Address
Your Name
Your Phone Number
Your Mobile Number
Your Email Address
Finance Contact Name
Finance Telephone Number
What kind of premises you have
Whether you trade on eBay or Amazon
Other suppliers you purchase from
This form should also be signed and dated. By doing so, you agree to our Terms & Conditions and this Privacy Policy.
Where we collect personal information from
We will collect data from:
· You, our customer or potential customer
· HM Revenue & Customs and other regulatory bodies
· Other entities who you may have connections with that would be relative to the services we provide
· Any person or entity nominated by you
How we use your personal information
When you use the “Contact Us” form or the “New Trade Account Registration” form on our website we will collect the details as mentioned previously.
If you would prefer to contact us by phone, email or post we will need to ask you to provide your account number, business name or postcode in order for us to locate and gain access to your account. We will only use this information for the purpose of dealing with your enquiry, to place an order, take a payment or any other action associated with your account. If you are unable to provide any of these details we will not be able to access your account.
We do not store your payment card details. We only pass them securely via our payment gateway (Sagepay) and card processor (Worldpay).
It is important that all of the personal data we have stored for you is up to date and correct at all times. Please inform us of any changes as soon as possible.
Who we share your personal information with
We will share your personal information with our service providers. These third parties process your personal data when they provide a service to us such as marketing, payments, IT support, shipping and deliveries (i.e. APC, DPD, UPS, Burns Express and RW Freight), accounting services and debt collection. In the event we do share your information with third parties in accordance with the paragraphs above, we will only share such personal date or such information as is strictly required for the specific purposes and we shall take reasonable steps to ensure that the recipient shall process the disclosed personal date in accordance with the protection laws and the new GDPR laws.
We may also share your data with:
Accountants, Auditors, Lawyers, IT Contractors, Web Development Specialists and any other professional adviser we see fit.
Government Bodies and Dispute Resolution & Law Enforcement Organisations, including Tax Authorities, Trading Standards and the Courts.
In the event that we are involved in a merger, acquisition, asset sale, bankruptcy or reorganisation, your personal information may be shared, as well as retained by us. By providing us with your personal information, you consent to that transfer.
How we use your information to make automated decisions
As part of our efforts to keep our website safe and secure, we will not carry out any solely automated decision making using your personal data.
If you do not provide us with your personal information
If you do not provide us with your personal information we will not be able to access your account or deal with your enquiry. We will only use this information for the purpose of dealing with your enquiry, to place an order, take a payment or any other action associated with your account.
How long we retain your personal information for
We will only keep your personal data for as long as we need it in order to fulfil the relevant purpose(s) that it was collected for, as set out in this statement. We will also only keep your data for the legal length of time we are required to. If you are already a customer, we will keep your personal information for seven years from the date on which you close your account with us, for legal and tax purposes.
Transferring personal information outside the EEA
Some of our service providers may be based outside of the European Economic Area (EEA) or may transfer or allow access to personal data outside of the EEA. Countries located outside of the EEA are not governed by the European Union (EU) data protection laws. These countries may have other safeguards in place which will protect your personal information.
Using our website
We will also use the information you give us to do the following:
Process orders
Raise invoices
Arrange delivery options & times
Take payments
Keep records of payments received
Carry out analysis and run reports based on sales and for financial purposes
Allow you to take part in any interactive services we may provide, should you wish to do so
Enable you to access offers, promotions and information regarding stock updates, stock arrivals etc.
Provide information about our products, services, offers and/or promotions we feel may interest or benefit you.
Notify you of any changes to our services provided through our website
Notify you of any changes to our services via phone, email or post
To ensure that the information you are provided on our website is presented to you in a clear and suitable format
Allow us to carry out debt-collection activities, should your account become outstanding
Deal with any queries, suggestions or complaints you may have
How we protect your information
Once we have received your information, we will use strict procedures and security features to attempt to prevent any unauthorised access. We will use features like password protection, access controls, firewalls, encryption and anti-virus protection. The transmission of information on the internet, unfortunately, is not completely safe. We will always do our best to protect your personal data, but we cannot guarantee the security of your data that is transmitted to our website.
Access to your information
Request access to your personal information. This enables you to receive a copy of all of the personal information we hold on you and to check that we are processing it lawfully. We will not charge a fee for you to access your personal information, or to exercise any of the rights above. We may however charge a processing fee, should we find your request to be excessive or unfounded. We also have the right to refuse to comply with a request in such circumstances.
When filling in the “Trade Application Form” we ask for some specific information from you to confirm your identity and to confirm proof of trading. This also ensures your right to access the personal information we have held on file for you. This is to ensure your personal information is not given out to any person who has no right to receive it.
Request corrections of the personal information we hold, enabling you to have any incomplete or inaccurate information rectified/completed.
Deletion of your information
Request the removal of your personal information. You can ask us to delete or remove any personal information where there is no good reason for us to keep it and continue to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
Objecting to how we may use your information
You have the right to object to the processing of your information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want object to processing on this ground. You also have the right to object to the processing of your personal information for marketing purposes.
Restricting how we may use your information
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information e.g. to establish the accuracy or to question the reason it is being processed in the first place. You may also request for us to submit the data back to you that you submitted to us or submit this to another organisation in certain circumstances.
Automated processing
When visiting www.wickedcostumes.co.uk, it will automatically collect technical information relating to the operating system platform and the device you are using. This is done via behavioural cookies as detailed later on in our Cookie Policy. This information will be used in order to administer our website and for any internal operation we see fit. This can include troubleshooting, data analysis, testing, researching, and statistical and survey purposes which will comply with our legal obligations. It will also include information that will be used to improve our website to ensure the content is presented in the best manner for you, your computer and your devices.
Withdrawing consent using your information
If we rely on your consent to process your data (e.g. Stock Reports, Marketing etc.) you have the right to withdraw this consent at any time. To do so, please contact us via the “Contact Us” page, phone on 01294 273118 or email sales@wickedcostumes.co.uk. Once we have received this request we will withdraw the processing immediately, unless we have a legal basis not to do so.
Changes to our privacy policy
Any changes we make to this policy will be posted on this page and, where appropriate, you will be notified. Please check back frequently to see if there any updates or changes.
Contact information and further advice
You may contact us at any time by phone on 01294 273118 or by email at enquiries@wickedcostumes.co.uk, where we will be able to help you with further information and advice.
Complaints
We seek to resolve directly all complaints about how we handle your personal information. However you also have the right to lodge a complaint with the Information Commissioners Office.
WHAT ARE COOKIES?
A cookie is a small file of letter and numbers which are stored on your computer’s hard drive or mobile phone whenever you visit a website. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, they help websites provide a better service and enable them to monitor the pages you find useful and the ones you do not. A cookie does not give a website access to your computer or any information about you, other than the data you choose to share. You can choose to accept or decline the cookies, most providers automatically accept them but this can be turned off in your provider’s settings. Declining the cookies could mean you are prevented from taking full advantage of the website you are using.